They are the ones who implement the infrastructure to ensure a smooth process is in place. One of the many things an operations manager does is help both the business and each individual fee earners realise their potential.
They do the hands-on stuff that brings directors’ dreams to reality and in many cases are even the dreamers, as operations managers are in a great position to spot the gaps others can easily miss. An operations manager plays an integral part in supporting them in this. “Any director would need a good operations manager to focus on what they can’t, on a day to day basis, whilst they concentrate on the sales team and level of turnover.” - Sarah Jane Balch, Operations Manager Blu Digital Recruitment.ĭirectors can get pulled in all different directions and often can be side-tracked from the day to day running of the business. “You are generally second in command… and let’s face it, directors are usually way too busy and sometimes not available in the office, so the general running of the company tends to go down on to the shoulders of your operations manager.” - Nirujan Krishna, Operations Manager Bluecross Locums. I know that by taking ideas from the boardroom and making them a reality, the business can continue to move in a progressive manner (whilst also allowing the directors to focus on high-level tasks) and I am the heart of that.” - Natasha South, Operations Manager Camino Partners. Need to improve retention rates throughout the business? Operations manager. Need to save money on suppliers? Operations manager. Need to implement a new BD strategy? Operations manager.
“Operations managers make the director's ideas become a reality. Like Ned and Robert, directors and operations managers both have different skill sets, but they complement each other, and you know that they’ll be by the director’s side in battle (aka recruitment). Whilst Directors focus on sexy things like hunting, wine and wars (aka sales, clients and opening up new business), they focus on running Kings Landing (aka steering the ship, numbers, KPIs and the day-to-day running). They’re the Ned Stark to your Robert Baratheon. Operations managers are the right-hand to the director/s, in fact, they are the hands-on directors of a successful recruitment business. I have been speaking to the recruitment industry’s leading operations professionals to discuss the value they bring to their businesses. Sure, it may stand up for a little bit, but you’ll never have anything more than a mud hut and why have a mud hut when you can have a palace?! Well, can a building survive without a foundation? No. Operations? What even is that, right? Do operations managers actually do that much? Back to blogs Operations Managers - Do they actually do anything? Operations Managers - Do they actually do anything?
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